Q&A

The following are answers to some frequently asked questions:

 
Q: Help! I've forgotten (or never received) my username and password.

A: Try to retrieve it by clicking here - our system will search for your details and try to e-mail it to you. Note the e-mail address which is reported, if this is incorrect, please contact our Administrative Contact, who will help you. You will need to quote your HPCSA number.


Q: I experience problems logging in.

A: Please note that the username and password you were supplied with, are all case sensitive. They must be entered exactly as given in the notification. Also, please ensure that there are no accidental spaces - for example, when cutting and pasting from an e-mail, it is easy to accidentally insert an extra space at the end. Also, your username probably does not have a space after the DT! As you are then using an incorrect username or password, your login attempt will fail.

When contacting us about login problems, please give your HPCSA number. Also, please indicate which link you tried to access when getting the problem. In addition, please mention how many times you had to enter your username and password prior to receiving an "access denied" message.


Q: The new questionnaire/article/session is supposed to be available according to the dates you mentioned, but it isn't. Instead, I still see the previous questionnaire! Why aren't you updating your page?

A: The system is completely automatic, and new questionnaires/articles/sessions appear automatically at 0h00 GMT on the date specified.

If you are still seeing the previous questionnaire, your browser is probably showing you an old version of the page that it previously stored on your harddrive cache, instead of retrieving the latest version from our server.

While our software issues explicit instructions to Internet Explorer not to do this, your browser settings may override this.
To fix this; plaese clear your browser's cache.


Q: I have not yet received an e-mail with my username and password.

A: There are a number of possible reasons:

  • Your e-mail box is full and the message could not be delivered.
  • The e-mail address we have on file may be incorrect, or may have been mistyped.
  • We may have incorrectly typed your package registration into our database.
Although we send out an e-mail, we cannot always guarantee that it is delivered, received or read!

Please try our password recovery service and if this does not help, contact our Administrative Contact who will tell you what your password is. You will need to quote your HPCSA number.

Q: How do I change my password?

A: Log into the system by clicking on the "Login" option at the left-hand side of the screen. Then once logged in successfully, click on the line under the logo saying "change password" and follow the instructions.